Shipping policy

KAHU DAVIS Customer Care & Logistics

We carefully prepare and process each order within 1–3 business days after payment confirmation.

Before shipment, every cup and drinkware item is inspected and securely packaged to ensure it meets our quality standards. Once your order has been dispatched, you will receive a shipping confirmation with tracking information when available.

We provide international shipping services to customers worldwide.

Our standard international delivery usually takes approximately 7–14 business days, depending on your destination, local customs processing, and shipping conditions.

Delivery times may vary during peak seasons, holidays, or unexpected circumstances. For customers who need faster delivery, expedited shipping options may be available at checkout.

Shipping costs are calculated automatically based on the order weight, package size, and delivery destination.

The exact shipping fee will be clearly displayed during checkout before payment. We are committed to maintaining transparent pricing with no hidden shipping charges.

For international orders, customs duties, import taxes, or additional local fees may apply depending on the regulations of your destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

We recommend checking your country’s import regulations before placing an order to ensure a smooth delivery process.

Because our products are delicate drinkware items, we take extra care to protect every package during transportation.

Each cup is carefully wrapped and packed using protective packaging materials, including shock-resistant protection methods designed to reduce the risk of damage caused by impact during shipping.

For selected orders, additional shipping protection options may be available at checkout for customers who prefer extra peace of mind.

When your order arrives, please carefully inspect the package before use.

If you notice any visible damage to the outer packaging, such as severe dents, cracks, or signs of mishandling, please take photos immediately and contact our customer support team.

If your cup arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with relevant photos and order details. Our team will review the issue and provide an appropriate solution, including replacement, exchange, or other assistance when applicable.

If you have any questions regarding shipping, order tracking, customs, or delivery arrangements, our customer support team is always here to help.

We will do our best to provide timely assistance and ensure your shopping experience with KAHU DAVIS is smooth and worry-free.